Frequently Asked
Questions
An eSIM (embedded SIM) is a digital version of a physical SIM card that is embedded into your device. It allows you to activate a cellular plan from a carrier without the need for a physical SIM card.
POF Asia offers eSIMs that allow you to connect to mobile networks in various countries without switching physical SIM cards. Once purchased, we send you a QR code or a digital activation code that you can use to activate your eSIM on your device.
Most modern smartphones, tablets, and some smartwatches support eSIM technology. Popular devices that are compatible include: - iPhone models from iPhone XS onwards
- Samsung Galaxy devices from Galaxy S20 onwards
- Google Pixel models from Pixel 3 onwards
Please check your device’s settings or the manufacturer’s website to confirm eSIM compatibility.
Simply visit our website www.pofasia.com, select the desired eSIM package based on your travel destination, and complete the payment. After the purchase, you will receive a QR code via email, which can be used to activate your eSIM.
Yes, eSIM allows you to use both your physical SIM card and eSIM simultaneously, depending on your device. You can have multiple mobile plans on one device and switch between them without physically changing SIM cards.
Upon purchasing, you will receive a QR code or an activation code that you can scan or manually enter in your device settings to activate the eSIM. For detailed steps, please refer to our eSIM Guide below.
No, POF Asia eSIMs can be activated directly through your device settings. However, some carriers may offer apps to manage your eSIM plan.
The validity of the eSIM depends on the package you choose. We offer daily, weekly, and monthly eSIM plans, each with different data limits and network access.
Yes, you can top up or extend your data plan by visiting our website and selecting the appropriate top-up option for your eSIM plan.
If you run out of data, you can purchase additional data through our website, and it will be applied to your existing eSIM plan.
No, once an eSIM plan has been activated and used, it is non-refundable. We recommend reviewing the plan details before purchase to ensure it meets your needs.
No, eSIMs are tied to the specific device on which they are activated. If you change devices, you will need to purchase a new eSIM.